Frequently Asked Questions
Everything you need to know about your JLab audio experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is JLab's return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided it is in its original packaging.
Do JLab products come with a warranty?
Yes, all our headphones, earbuds, and speakers come with a standard two-year limited warranty that covers manufacturing defects and hardware failures.
How do I pair my JLab Bluetooth earbuds?
To pair, ensure your earbuds are in the charging case. Take them out simultaneously; one will blink blue and white, indicating it is ready to pair. Select 'JLab' in your device's Bluetooth settings to connect.
Are JLab earbuds water-resistant?
Many of our products feature an IP55 or higher rating, making them resistant to sweat and light splashes. Please check the specific product specifications for the exact IP rating of your model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.