Returns & Exchanges

At JLab, we stand behind the quality of our audio gear and offer a 30-day satisfaction guarantee for all purchases made on our website. If you are not completely satisfied with your headphones or earbuds, you can return them for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked.

• 3.
  Pack Your Gear

  Place the item in its original packaging with all included accessories and securely seal the box with the new label attached.

• 4.
  Drop Off and Refund

  Take your package to the designated carrier; once we receive and inspect the item, your refund will be processed within 5-7 business days.